Refund & Returns Policy
We invest a great deal of love and care in the making of each EKOKTI piece. As a company policy, we do not provide refunds on any product sold. Once the EKOKTI pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met). If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at firstname.lastname@example.org and someone from our customer care team will contact you within 1-2 business days and will guide you through the process of returning and exchanging the EKOKTI pieces. They may request for further information/photographs to assess your return request. Please do assist them.
- If a piece is exchanged once, it cannot be exchanged the second time.
- Please note that not all products are eligible for exchange. All made to order products are non-returnable and non-exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are “Final Sale.” Please make it a point to understand which products are eligible for returns before purchasing.
- All products bought on sale are not acceptable for exchange.
HOW TO EXCHANGE?
To process your exchange request, you can email us at email@example.com.
Once your exchange request has been approved, EKOKTI will take care of the pick up and shipping. For all International exchanges and returns, the customer will have to bear all shipping charges as well as customs charges if applicable.
Please ensure that the product is in its original condition and packaging. Item(s) which show signs of wear and/or being worn before will not be eligible for returns or exchanges. We would require all original papers to be returned with the product.
EKOKTI reserves all rights to inspect the condition of the product before processing any returns or exchanges.
As a company policy we do not provide refunds on any product sold. Once the EKOKTI pieces are sold they can be exchanged for replacement or a credit note (provided the aforementioned terms and conditions are met).
All custom made orders are non-returnable.